Shipping policy

Shipping policy

How we ship

CC717 Apparel products are made to order and fulfilled by Printful. Items are produced after you place your order, then handed to a shipping carrier. Fulfillment locations can vary by product and destination.

Processing / fulfillment

Most orders are fulfilled within approximately 2–5 business days. Some orders can take longer depending on product availability and production capacity. When your order ships, you will normally receive tracking information by email.

Shipping after fulfillment

Domestic delivery generally varies by destination and available shipping method; international delivery can take longer. The shipping options and estimates actually offered at checkout for your order and destination control. Delivery estimates are not guarantees.

For general industry context only, Printful’s published ranges after fulfillment often look approximately like:

  • Domestic standard-style service: on the order of a few business days after fulfillment
  • International standard-style service: often longer (commonly up to a few weeks depending on destination)

CC717 does not guarantee that Express, DDP (Delivered Duty Paid), or any specific method will be available for every order. Only methods shown at checkout for your address apply.

Carrier delays, address issues, customs processing, peak seasons, and split shipments can extend delivery beyond estimates.

Free shipping

We offer free shipping on orders of $99 or more (merchandise subtotal as calculated at checkout, before taxes/duties unless checkout displays otherwise). Under $99, shipping is calculated at checkout based on your items and destination.

Shipping rates

Exact shipping methods and prices for your order appear at checkout. Rates depend on items, weight/packaging, and destination.

Carriers

Printful assigns carriers for each shipment. Depending on route and method, shipments may move on major national or international carriers (for example USPS, UPS, FedEx, DHL, or regional carriers as assigned). You may not be able to choose a specific carrier in every case.

Split shipments

Printful may ship items in more than one package (for example certain product types that ship separately, or items fulfilled from different locations). You may receive multiple tracking numbers. Split shipments can affect total shipping cost compared with a single package.

International orders, duties & customs

If your order crosses a customs border, you may be responsible for import duties, taxes, and customs fees charged by your country. Those fees are generally not included in the product price unless checkout explicitly offers a duties-paid option for your destination and you select it. We cannot always predict customs fees in advance.

Restricted destinations

Printful does not ship to certain restricted destinations (the list can change). If we cannot ship to your address, checkout or fulfillment may be blocked or the order may need to be cancelled/refunded, and we will follow up if needed.

Address accuracy

Please double-check your shipping address at checkout. If an address is incorrect or incomplete, delivery can fail or be delayed. Reshipment after an address problem may require additional shipping charges.

Lost, delayed, or damaged packages

  • Delayed: Estimates are not guarantees. If an estimate has passed, wait a short additional period, then contact info@cubanconnection717.com with your order number so we can check status with Printful/the carrier.
  • Lost, damaged in transit, defective, or misprinted: Contact info@cubanconnection717.com promptly with your order number and photos when relevant. We will investigate and pursue Printful’s problem-report / reprint processes where applicable. Customer refunds or replacements are handled through CC717 per our Refund Policy.

Returns

Returns require prior authorization. Email info@cubanconnection717.com before sending anything back. If approved, we will send return instructions and the correct return address for that order. Do not mail returns to any personal/home address. See our Refund Policy for 30-day returns rules (including quality issues vs. change of mind / wrong size or color).

Questions

Email info@cubanconnection717.com.