Refund policy
30-day returns
We have a 30-day return policy. You have 30 days after you receive your item to contact us and request a return or refund.
Contact us before you return anything
Do not ship a return until we approve it and send instructions.
Email info@cubanconnection717.com with:
- Your order number
- The item(s) involved
- Why you’re requesting a return or refund
- Clear photos if the item is damaged, defective, misprinted, or incorrect
If your request is approved and a physical return is required, we will email you return instructions and the correct return address for that order. Because our products are made to order and fulfilled through Printful, the return location can vary — we will provide the address that applies to your shipment.
Items sent back without prior approval, or sent to the wrong address, may not be accepted.
Quality or fulfillment problems (damaged, defective, misprinted, or incorrect)
If your item arrives damaged, defective, misprinted, or incorrect because of a CC717 / Printful fulfillment issue, you should not bear the cost of fixing that problem.
Contact us within 30 days at info@cubanconnection717.com with photos (and your order number). We will review the issue and tell you next steps. In many of these cases a return shipment is not required; when a return is required, we will cover the authorized return shipping needed to correct the problem, consistent with our approval instructions.
Change of mind, wrong size, or wrong color
You may still request a return or refund within 30 days for change of mind, wrong size, or wrong color by emailing info@cubanconnection717.com first.
If we approve the request and a physical return is required, you are responsible for return shipping. After we receive and inspect an approved return (or otherwise close the case per our written instructions), approved refunds are issued to your original payment method.
Exchanges
The fastest way to get a different size or style is usually to complete an approved return/refund, then place a new order for the item you want.
Refunds
If your return or refund is approved, you’ll be refunded on your original payment method. After we issue the refund, your bank or card issuer may take additional business days to post it. If more than 15 business days have passed since we confirmed your refund and you still don’t see it, contact info@cubanconnection717.com.
Gift cards and final-sale items
Gift cards are non-returnable, except where required by law.
Ordinary discounted or promotional purchases are not automatically final sale. An item is final sale only if it is clearly marked FINAL SALE before you purchase it. If an item is marked FINAL SALE, returns/refunds for change of mind / wrong size / wrong color do not apply; quality/fulfillment problems are still handled under the quality section above (and any rights required by law).
Damages and issues on arrival
Please inspect your order when it arrives. Contact us right away if something is wrong so we can make it right.
European Union / local consumer rights
Where local law gives you a mandatory cooling-off or cancellation right (for example, certain EU shipments), that right still applies. Email info@cubanconnection717.com and we will follow the legally required process.
Questions
Email info@cubanconnection717.com anytime about returns or refunds.